Terms of Service

These Terms govern your use of VyaparPulse (the "Service"), operated by Hippargi Labs ("Hippargi Labs", "we", "us"). You are contracting with Hippargi Labs. By creating an account or continuing to use the Service, you agree to these Terms on behalf of yourself or the business you are authorised to bind ("you", "Customer"). The Service is meant for businesses only, not for personal or household use.

1. The Service

VyaparPulse lets you upload receivables ledgers, send payment reminders from your own WhatsApp Business number, have AI handle dealer replies, and share UPI payment links. Payments from your dealers go directly to your own UPI ID; we never hold your money and charge no commission on it.

2. Accounts

• You must give accurate details, keep them updated and keep your login secure. You are responsible for activity under your account and your team members.
• The account owner controls plan, billing and team access.

3. Acceptable use and your responsibilities

• You own the ledger data you upload and confirm you may lawfully use it to contact your dealers. You must have the necessary rights to all content you submit.
• You must follow WhatsApp Business and Meta policies. Meta bills WhatsApp conversation fees directly to your WhatsApp Business account.
• You will not use the Service for unlawful activity, fraud, spam, harassment, threats, abusive debt recovery, intellectual-property infringement, illegal content, deepfakes, hate speech, malware, security probing, unauthorised scraping, or attempts to bypass AI safeguards or technical limits.
• You are responsible for your prompts and other inputs, how you use AI outputs, and checking their accuracy. AI can misread messages or generate inaccurate replies; review outputs and dispute flags before relying on them. Outputs are not a substitute for regulated legal, financial or other professional advice.

4. Plans, trial and billing

• New accounts get a 14-day free trial. When it ends, the account becomes read-only until you choose a paid plan.
• Paid plans are billed monthly or annually in advance through our payment partner Paddle. Prices are shown on the Pricing page; applicable taxes such as GST may be added.
• Plans renew automatically until cancelled. Cancellation takes effect at the end of the current paid period. Upgrades apply immediately; downgrades apply from the next period.
• If a payment fails, sending and uploads are paused until it is fixed. Refunds are covered by our Refund Policy.

Payment, billing, tax, cancellation and refund mechanics are also governed by Paddle's Buyer Terms.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

5. Content and intellectual property

Hippargi Labs retains ownership of the Service and its intellectual property, including the software, documentation, design and branding. You get a limited, non-exclusive, non-transferable right to use the Service during your subscription. Do not copy, resell, redistribute, reverse-engineer, or circumvent its technical limits.

You retain your rights in content you submit and, to the extent permitted by law, in outputs generated for you. You grant Hippargi Labs a limited licence to host and process that content solely to provide and secure the Service. Rights holders can report infringing content to support@vyaparpulse.com. We may remove or restrict content, refuse or filter outputs, and suspend accounts involved in repeated infringement.

6. Availability

We aim for high availability but do not guarantee uninterrupted or error-free service. WhatsApp delivery depends on Meta, and payments depend on UPI and banking networks, which are outside our control.

7. Liability

The Service is provided "as is". To the extent permitted by law, we disclaim implied warranties and are not liable for indirect or consequential loss, lost profits, lost data, or unrecovered dues. Our total liability is limited to the fees you paid us in the 12 months before the claim. Nothing excludes liability that cannot lawfully be excluded, including liability for fraud, death or personal injury where applicable.

8. Suspension and termination

You may cancel anytime. We may suspend or terminate access for material breach, non-payment, security or fraud risk, or repeated or serious violations of these Terms or Meta policies, with notice where reasonable. When access ends, your data remains available as described in our Privacy Notice and is then deleted unless retention is legally required.

9. Governing law

These Terms are governed by the laws of India. Disputes will first be discussed in good faith, and otherwise fall under the exclusive jurisdiction of the courts of India.

10. Contact

Questions about these Terms: support@vyaparpulse.com.